WordPress Hosting – FAQ
Super-fast, secure WordPress hosting for the first year comes packaged with the Website we create for you. We give your website the home it deserves with market-leading UK hosting packages.
Up To 48% Faster Than Competitors
Proactive WordPress Security
UK Based Datacentre
Proactive WordPress Security
Powerful bespoke platform
Built-in security & auto-updates.
100% SSD Storage
Free SSL Certificates
Unique StackCache Speed Caching
Automatic Core Updates
Load Balanced and Redundant
Edge Caching for Speed
Autoscaling Platform Resources
Google-Based DNS Servers
UK Data Centre
10 Gb Network with Multiple
Redundant Power Supplies,
UPS and Generators
24 × 7 × 365 Onsite Technicians
Biometric Security, CCTV and Firewalls
WEB HOSTING SOFTWARE
PHP 7.0 Popular Modules
(PDO, SOAP, MBString, Mcrypt, XML)
Free 1st Year
1 × WordPress install
10 GB SSD Webspace
50 GB Monthly
100 × 10 GB Mailboxes
1 × Timeline Backup
BACKUP & RESTORE
- Your Website & Databases
1 × Free SSL Certificate
StackCP Optimised - Desktop,
- Tablet - Phone
Unlimited FTP/SFTP accounts
Website Password Manager
FTP Security Lock
Online File Manager
Block visitors by IP or Country
One Click G Suite- Setup
- (POP3 & IMAP) 100
Email Forwarders - Unlimited
Autoresponders - Unlimited
Webmail - 100
Antivirus & Antispam Protection
E-mail Blacklist &
- Whitelist Management
Mailbox Autodiscover Support
Feature-rich control panel
Your websites, databases, email, files, and every other aspect of your hosting account is managed straight from a bespoke control panel. Developed in house by industry experts to ensure a sleek, modern and user-friendly experience. The control panel is optimised for use with - Desktop, Tablet and Phone.
When you order one of our Website Starter Packages you will need to decide on the domain you wish us to register; yourname.co.uk, it is likely that you may have to give us several variations as the "domain" you want may have already been registered. This domain will be registered to you for 2 Years. When a domain name is registered we have to submit certain details to the central registrar for that domain name type including:
- Registrant status (Individual / Company / Legal Entity)
- If you are a registered company or charity, your registration number
- Registrant postal address
- Contact name
- Contact details
Free Hosting Package
The Free hosting package offered for 12 Months with our Website Starters; is on hosting platform which has been developed by industry experts just for WordPress websites. This ensures that you get a robust, secure hosting environment that caters to the content management system’s every need. Advanced load-balancing, SSD storage as standard, superfast StackCache caching, clever database handling, automatic updates, and high quality hardware throughout means you get consistently excellent speeds your visitors will love. Hosting designed to scale as your website grows, meaning the same great performance no matter how popular you get. The free SSL Certificate is attached to your hosting package rather than your domain name.
What kind of support do you offer
We have a range of guides available for you via our support database. We also provide personal support just for you via email and through a ticket support system. All support is UK based and is never outsourced, meaning you’re always speaking to someone who understands our services and, platforms inside out.
What is your data centre like and where is it based
The hosting is offered with state-of-the-art UK data centre offering the latest in security and environmental technologies and manned 24/7, ensuring your data and websites are secure and monitored at all times. There is a resilient national network and enterprise level cloud platform so you get the best possible hosting experience.
Do I still need to update WordPress
We update the WordPress core for you automatically whenever updates are released. If any third party themes or plugins has been installed, and you will be managing the website yourself; you’ll need to update them yourself from your WordPress dashboard. If you decide for us to manage the website for you we do absolutely everything!
Can I install software that isn’t WordPress
To keep WordPress platform at optimal performance, only WordPress is allowed to be installed. You’re still free to write, add and modify WordPress-compatible code and files, such as themes, plugins, media uploads etc. You’ll also have full access to mailboxes and email accounts outside WordPress. If you think you may want created a non-WordPress website or install/upload something outside WordPress, alternative standard Web Hosting plans are a better choice. With standard plans you can run any software you like and choose from 70+ one-click installs directly from a control panel.
I have an existing WordPress website
I have an existing WordPress website hosted with another provider, can I transfer it to you? Yes, we have several different migration options so you can migrate your existing WordPress website to us with minimal fuss from your control panel or WordPress dashboard. If you have ordered a “site makeover” we will work on subdomain so there will be no disturbance to your site. When the new site is completed and, you are happy it, it will be moved, and made live, so your customers will see it.
How Is WordPress Installed?
We pre-install WordPress and we can get started right away, getting you online. Simply purchase one of our Website Design Packages.
Will You Manage My Website
With our Website Design Packages we offer various service levels, and they include after creating your website; site management, updating plugins, updating the sites content. For us to manage your site for you, we offer flexible terms and rates. All hosting customers have access to a sleek and intuitive dashboard. It has been designed to be user-friendly and familiar. All the must-haves are in easy reach and powerful tools will be at your fingertips.