Hosting – FAQ

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Hosting – FAQ

WordPress Hosting – FAQ

Super-fast, secure WordPress hosting for the first year comes packaged with the Website we create for you. We give your website the home it deserves with market-leading UK hosting packages.



Fast Dedicated 


Up To 48% Faster Than Competitors
Proactive WordPress Security
UK Based Datacentre 
Friendly Support  

Proactive WordPress Security

Powerful bespoke platform

Built-in security & auto-updates.

100% SSD Storage

Free SSL Certificates

Unique StackCache Speed Caching
Automatic Core Updates

Load Balanced and Redundant

Edge Caching for Speed

Autoscaling Platform Resources

Google-Based DNS Servers

UK Data Centre

10 Gb Network with Multiple

Internet Connections

Redundant Power Supplies,

UPS and Generators

24 × 7 × 365 Onsite Technicians

Biometric Security, CCTV and Firewalls


PHP 7.0 Popular Modules

(PDO, SOAP, MBString, Mcrypt, XML)






Free 1st  Year 

1 × WordPress install

10 GB SSD Webspace

50 GB Monthly


100 × 10 GB Mailboxes

1 × Timeline Backup


- Your Website & Databases

1 × Free SSL Certificate


Optimisation Plugin


StackCP Optimised - Desktop, 

- Tablet - Phone

Unlimited Subdomains

Unlimited FTP/SFTP accounts 

Website Password Manager

FTP Security Lock

Online File Manager

Block visitors by IP or Country

Hotlink Protection

Directory Indexing

One Click G Suite- Setup


10GB Mailboxes

- (POP3 & IMAP) 100

Catch-all Address

- Support 

Email Forwarders - Unlimited

Autoresponders -  Unlimited

Webmail -  100

Antivirus  & Antispam Protection      

E-mail Blacklist &

- Whitelist Management 

Mailbox Autodiscover Support 


Control Panel

Feature-rich control panel

Your websites, databases, email, files, and every other aspect of your hosting account is managed straight from a bespoke control panel. Developed in house by industry experts to ensure a sleek, modern and user-friendly experience. The control panel is optimised for use with - Desktop, Tablet and Phone.

wordpress webhosting control panel

Free Domain

When you order one of our Website Starter Packages you will need to decide on the domain you wish us to register;, it is likely that you may have to give us several variations as the "domain" you want may have already been registered. This domain will be registered to you for 2 Years. When a domain name is registered we have to submit certain details to the central registrar for that domain name type including:

  • Registrant
  • Registrant status (Individual / Company / Legal Entity)
  • If you are a registered company or charity, your registration number
  • Registrant postal address
  • Contact name
  • Contact details

Free Hosting Package

The Free hosting package offered for 12 Months with our Website Starters; is on hosting platform which has been developed by industry experts just for WordPress websites. This ensures that you get a robust, secure hosting environment that caters to the content management system’s every need. Advanced load-balancing, SSD storage as standard, superfast StackCache caching, clever database handling, automatic updates, and high quality hardware throughout means you get consistently excellent speeds your visitors will love. Hosting designed to scale as your website grows, meaning the same great performance no matter how popular you get.  The free SSL Certificate is attached to your hosting package rather than your domain name.

What kind of support do you offer

We have a range of guides available for you via our support database. We also provide personal support just for you via email and through a ticket support system. All support is UK based and is never outsourced, meaning you’re always speaking to someone who understands our services and, platforms inside out.

What is your data centre like and where is it based

The hosting is offered with state-of-the-art UK data centre offering the latest in security and environmental technologies and manned 24/7, ensuring your data and websites are secure and monitored at all times. There is a resilient national network and enterprise level cloud platform so you get the best possible hosting experience.

Do I still need to update WordPress

We update the WordPress core for you automatically whenever updates are released. If any third party themes or plugins has been installed, and you will be managing the website yourself; you’ll need to update them yourself from your WordPress dashboard. If you decide for us to manage the website for you we do absolutely everything!

Can I install software that isn’t WordPress

To keep WordPress platform at optimal performance, only WordPress is allowed to be installed. You’re still free to write, add and modify WordPress-compatible code and files, such as themes, plugins, media uploads etc. You’ll also have full access to mailboxes and email accounts outside WordPress. If you think you may want created a non-WordPress website or install/upload something outside WordPress, alternative standard Web Hosting plans are a better choice. With standard plans you can run any software you like and choose from 70+ one-click installs directly from a control panel.

I have an existing WordPress website

I have an existing WordPress website hosted with another provider, can I transfer it to you? Yes, we have several different migration options so you can migrate your existing WordPress website to us with minimal fuss from your control panel or WordPress dashboard. If you have ordered a “site makeover” we will work on subdomain so there will be no disturbance to your site. When the new site is completed and, you are happy it, it will be moved, and made live, so your customers will see it.

How Is WordPress Installed?

We pre-install WordPress and we can get started right away, getting you online. Simply purchase one of our Website Design Packages.

Will You Manage My Website

With our Website Design Packages we offer various service levels, and they include after creating your website; site management, updating plugins, updating the sites content. For us to manage your site for you, we offer flexible terms and rates. All hosting customers have access to a sleek and intuitive dashboard. It has been designed to be user-friendly and familiar. All the must-haves are in easy reach and powerful tools will be at your fingertips.

September 10, 2017